Privacy policy

Website analytics

We use Google Analytics 4 to understand which pages are useful. Ad personalization is disabled everywhere, for everyone.

How measurement starts depends on where you are visiting from, based only on the country your connection is routed through as reported by our hosting network. That country is never stored, never logged and never sent to Google.

If you are visiting from the European Economic Area, the United Kingdom or Switzerland, or if the country cannot be determined, nothing is collected until you choose in the cookie banner: "Accept all" (analytics and Google Ads conversion measurement), "Analytics only", or "Decline".

If you are visiting from anywhere else, analytics and Google Ads conversion measurement are on by default and we show a short notice with a one-click opt-out. Closing the notice or continuing to browse does not count as a choice and changes nothing. Opting out turns the relevant Google measurement off immediately, removes the related Google cookies from this site, and is remembered for future visits.

Google Ads conversion measurement lets Google Ads set advertising cookies and receive the ad click identifier from your landing address (gclid, gbraid or wbraid) so we can measure whether an ad led to a successful contact form submission. It is a separate choice from analytics. We use it for measurement only, never for ad personalization. In every region, Global Privacy Control and Do Not Track keep both analytics and ad measurement off, even if you allowed them earlier. We keep a record of the notice version, the time and the choices you made, and you can change them at any time using the link below or "Cookie / privacy settings" in the footer.

Analytics events record page paths (with query strings removed except allowlisted campaign and ad click codes) and a small set of interaction events — a contact form completing successfully, a scheduling link being opened, and clicks on email, phone, WhatsApp or document links. Names, email addresses, phone numbers, message contents and booking details are never included in analytics payloads.

Cookie / privacy settings.

Contact form

When you submit the contact or partner form we process the name, company, email and message you provide so we can reply. Submissions are delivered by email to ControlSolid and a confirmation is sent to the address you entered. We also apply basic anti-abuse measures such as rate limiting.

CRM records

Contact details submitted through the form may be stored in our CRM (HubSpot) to manage the conversation, along with referral attribution indicating which approved partner link, if any, introduced you.

Booking enquiries

Booking enquiries use the same protected contact form described above. We use the submitted details only to respond and arrange an appropriate next step.

Retention

Enquiry emails and CRM records are kept for as long as needed to manage the relationship and to meet ordinary business record-keeping needs, then removed on request or during routine cleanup. Referral attribution stored in your browser expires after 90 days.

Access and deletion

To request a copy of the information we hold about you, or to have it deleted, email hello@controlsolid.com. We reply within one business day.

Questions

Anything unclear? Use the contact page and we'll answer directly.